Are products colors 100% match to customers monitor display?
We try our best to display the colors of our products as accurately as possible that appear on our shopping site. However, the actual colors you see sometimes will be varied by the brightness/contrast setting of your monitor. We cannot guarantee that your monitor's display of any color will be 100% matching.
How to pay by credit card?
We accept Visa, Mastercard, American Express, Diner's Club, JCB, Delta, Switch and Solo by Paypal (www.paypal.com), one of the most established and biggest online payment processing companies in the world. The transactions take place in a secure environment (SSL) with advanced fraud alert algorithm employed. This process is highly secure and governed by a 24/7 fraud support team and we are not informed of any of the card details and our system only receives success/failed transaction status from Paypal.
Dragonext.com verify electronically that your billing information is correct, such as the name, street address, state, zip codes. For any customers requesting products to be shipped to any other address other than the billing, we also verify the shipping address manually and thoroughly.
How to pay by wire transfer?
For Australian Buyers:
National Australia Bank account
Name of Account: Technocash Pty Ltd
Account Number: 584448342
Important remark: please kindly input a unique reference for your payment identification. If
possible, please kindly keep your receipt for future checking in case
For International Buyers: here are the banking details to allow you to make a successful wire transfer. Please fax your deposit slip to 852-23453353 (Hong Kong Fax number) or email to sales@Dragonext.com to allow our staff to trace your deposits.
Please note that customers shall be responsible for bank charges incurred.
Account Name: VT ZEROLTD.
Name of Bank: Hang Seng Bank Limited
*Important Note: We would proceed to cancel your order if we do not receive your faxed/email deposit slip within 48 hours after placing your order.
Which carrier do you use for free shipment?
Although Dragonext.com promises free standard shipment for every purchase, we would not compromise with the carrier quality. Dragonext.com delivers every product with tracking number via Hong Kong Post (www.hongkongpost.com), a well established and reliable carrier in Hong Kong. Customers usually can expect deliveries to reach their home within 2 weeks.
What should I do if I still haven't received my package within the time you specified.
We usually need 4-5 working days to process your order before it is shipped out. Once it's shipped, it will take another 7-10 working days for your package to arrive at its shipping address. Packages on express deliveries will take about 3-4 working days in shipping time to reach the recipient. In the rare event that the recipient faces unexpected delays in receiving our products, this could be due to a customs holdup. These holdups are usually temporary before the goods are re-released to the recipient. The holdups are part of random checks conducted by customs staff to ensure that packages originating from overseas do not contain harmful ammunitions or chemical products. Please allow a grace waiting period of about 1 week if there happen to be cases of such unusual delays. After which, you can always contact us with written confirmation of your shipping address and we shall gladly investigate the matter for you.
What is a reshipment?
Reshipment refers to replacement(s) for returned item(s) or item(s) lost during shipment. Reshipments are sent to your shipping address. Depending on the shipping method, you may or may not be able to track its progress. Any reshipment(s) will be indicated on the relevant Order Details page(s), which can be accessed by logging in to My Account.
Can I cancel my order if it is confirmed lost?
No. If your order is confirmed lost, Dragonext.com will arrange a reshipment after receiving confirmation of your shipping address. The ship-out time will depend on the availability of your ordered item(s).
What about customs tax & excise duties?
We try our best to ensure all deliveries are not subject to any local customs duties by:
‧ Marked all the deliveries as gift.
‧ Declare the value of the shipped product as low as possible.
Please note that parcel checks on good imported from abroad are part of a random process conducted by customs officials only. We seldom heard of customers being marked for any custom fees. However, we cannot guarantee no fees will be charged.
How do I check my order status?
To check the order status, you first need to login to your account. Next, click the tab, "My Account". Click the link, "View the orders I have made". You should be able see all your previous orders. To view each order details, please clieck the "view" icon below the status.
What is your shopping site's return policy?
At Dragonext.com, we want you to be completely satisfied. We guarantee that we inspect all our products visually, and proper mechanical functions before we send out our products.
We allow product exchange for DOA (dead on arrival) items. The returned items must be in new conditions with original packaging box. New condition refers to no marks or damage on the products and original packaging material. Refunds and exchanges will be only done so with all the required conditions fulfilled.
It is essential that you obtain an Returned Merchandise Authorization (RMA) number from our customer service representative by email us sales@Dragonext.com, by phone at 852-23453353. Unfortunately, packages without a return authorization number will not be acknowledged.
The RMA Number must be written on the original invoice and the shipping label. All returns and exchanges must have the RMA number; otherwise, we will not accept them. Returns must be postage prepaid via a traceable shipper. Goods lost in transit will be the responsibility of the customers.
Please mail the package to:
In order to protect the package against possible theft, please do not write the words related to the package being sent (unless required by customs and insurance, etc, where necessary). Dragonext.com will not be held responsible for mishandled or lost packages.
What is your shopping site's refund policy?
We will refund the full cost of the item. This excludes return shipment cost, express shipping and handling costs. Refunds will be made in the same tender as the original purchase. Refund payments will be awarded in the original form of payment; credit cards refunded back to same credit cards, cashier's checks by checks.
When will I get back the refund?
Refunds take approximately 7 business days to process from the day of receipt. Once we have fully processed the item, you will be notified by email (unless another contact medium is preferred).